Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, telephone number, property address, project information, service requests and other information submitted through our website forms or provided when communicating with our team.

We may also collect standard website usage information such as browser type, device information, pages visited and general website activity through analytics and similar technologies.

How We Use Your Information

We may use information you provide to:

• Respond to inquiries and requests for information
• Provide estimates or consultations
• Schedule appointments
• Communicate regarding pool construction and outdoor living projects
• Provide pool service and maintenance communications
• Provide project updates
• Respond to customer service requests
• Improve our website and services
• Send communications that you have requested or consented to receive

SMS/Text Messaging Privacy

If you voluntarily opt in to receive text messages from Solace Pools & Outdoor Living, we may use the mobile telephone number you provide to communicate with you regarding your inquiry, appointments, estimates, projects, pool service or maintenance, scheduling, customer service and other communications related to services you have requested.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance or contact us at 205-990-7568 or divein@solacepool.com.

We do not share, sell, rent, or provide your mobile phone number, SMS opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Third-Party Service Providers

We may use service providers that assist us with operating our website, communications, scheduling, analytics, customer service or other business operations. Information may be provided to these service providers only as reasonably necessary to perform services on our behalf.

SMS opt-in information and messaging consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Cookies and Website Analytics

Our website may use cookies, analytics tools and similar technologies to understand how visitors use our website and to improve website functionality and performance.

Data Security

We take reasonable administrative and technical measures designed to protect personal information from unauthorized access, disclosure or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Choices

You may contact us to request information about your personal information or ask us to update or correct information you have provided.

You may unsubscribe from SMS communications at any time by replying STOP.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Solace Pools & Outdoor Living
3000 Galleria Circle, Ste. 1720
Hoover, AL 35244
205-990-7568
divein@solacepool.com